Refund policy

Return and Refund Policy:

 

Return Period: Purchased Items are non-refundable but exchangeable 

 

Exchange Policy for Purchases: While purchased items are non-refundable, customers have the option to exchange them for another item of similar or higher value from our inventory

 

Condition of Product: The product must be exchanged in its original condition, unworn, undamaged, and with all original packaging intact.

 

Initiating the Exchange: To initiate a return, please contact our customer service team within the designated return period. You can reach us at info@merakigems.com or +971 56 422 4258.

 

Return Shipping: Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure safe and secure return delivery.

 

Exchange Process: Once we receive and inspect the product for exchange, we will process your exchange promptly. 

 

Exclusions: Customized or personalized items may not be eligible for return unless there is a manufacturing defect or damage upon receipt.

 

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.

 

By making a purchase from Meraki Gems, you agree to abide by the terms and conditions outlined in this return policy.

 

If you have any questions or require assistance with your return, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

 

Thank you for choosing Meraki Gems.

 

Sincerely,

 

Meraki Gems